We live in a world that offers customers a range of choices. Modern organizations operate in a highly competitive global market.
The aim of this course is to give you an introduction to the key terms and ideas of customer service and explain how they relate to business in the twenty-first century. It will give both individuals and businesses practical guidance on how to build long-lasting relationships with new customers and how to maintain and improve current customer relationships.
The course is ideal for call center agents, team leaders and supervisors in call centres.
SACOB Short Courses are not accredited and are intended to offer you knowledge and skills in a particular field and is a non-credit bearing short course.
- Description
- Overview
- Qualification
- Designation
- Requirements
- Duration
- Packages
- Assessment
- What's Next?
Description
Modern organisations operate in a highly competitive global market. To remain economically viable they need to offer exceptional service. The aim of this course is to provide both individuals and businesses with practical guidance on how to build long-lasting relationships with new customers and how to maintain and improve on current customer relationships.
Accreditation
This is a SACOB Short Learning Programme or Short Course.
Overview
Key principles of customer service
Factors affecting customer service
The importance of effective communication skills in customer service
The customer service professional
Client relations in a contact centre
Dealing with customer problems and handling dissatisfied customers
Building effective customer relationships
Qualification
Certificate of Completion of a SACOB Customer Service & Call Centre Management Short Course.
Designation
This Short Course can qualify you for an advantage in studying in the field of Administration, and can make you eligible to take on more senior responsibilities in your current position.
Requirements
This course is suited for anyone who is wanting to gain knowledge and understanding within the field. There are no specific entrance requirements.
Duration
10 weeks
Packages
Online Standard:
- Textbooks
- Introduction Video
- Q & A Platform
- Concept Videos
- Forums
Assessment
Self-assessment quizzes
Timed Quiz 1
Written assignment
Timed Quiz 2
What's next
You are now eligible to further your studies with more short courses or take it a level up and go for a professional body certification to build onto these vital skills.
Check them out here
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