Modern organisations operate in a highly competitive global market. To remain economically viable they need to offer exceptional service. The aim of this course is to provide both individuals and businesses with practical guidance on how to build long-lasting relationships with new customers and how to maintain and improve on current customer relationships.
This study option includes:
Customer Service & Call Centre Management
SACOB Hardcopy Certificate
Log in and choose your study package- Description
- Overview
- Qualification
- Designation
- Requirements
- Duration
- Packages
- Assessment
- What's Next?
Description
Modern organisations operate in a highly competitive global market. To remain economically viable they need to offer exceptional service. The aim of this course is to provide both individuals and businesses with practical guidance on how to build long-lasting relationships with new customers and how to maintain and improve on current customer relationships.
Accreditation
This is a SACOB Short Learning Programme or Short Course.
Overview
Key principles of customer service
Factors affecting customer service
The importance of effective communication skills in customer service
The customer service professional
Client relations in a contact centre
Dealing with customer problems and handling dissatisfied customers
Building effective customer relationships
Qualification
Certificate of Completion of SACOB Customer Service & Call Centre Management
A hard copy certificate is available on request ,at a courier fee of R150.
Designation
This Course can qualify you for a promotion in the office administration field.
Requirements
Open access, no requirements
Duration
10 weeks
Packages
SACOB Online Classroom
Assessment
2 Timed Quizzes
1 Written Assignment
What's next
You are now eligible to further your studies with more short courses or take it a level up and go for a professional body certification to build onto these vital skills.
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