Modern organisations operate in a highly competitive global market. To remain economically viable they need to offer exceptional service. The aim of this course is to provide both individuals and businesses with practical guidance on how to build long-lasting relationships with new customers and how to maintain and improve on current customer relationships.
This study option includes:
Customer Service & Call Centre Management
SACOB Hardcopy Certificate
Log in and choose your study package- Description
- Overview
- Qualification
- Designation
- Requirements
- Duration
- Packages
- Assessment
- What's Next?
Description
Modern organisations operate in a highly competitive global market. To remain economically viable they need to offer exceptional service. The aim of this course is to provide both individuals and businesses with practical guidance on how to build long-lasting relationships with new customers and how to maintain and improve on current customer relationships.
Accreditation
This is a SACOB Short Learning Programme or Short Course.
Overview
Key principles of customer service
Factors affecting customer service
The importance of effective communication skills in customer service
The customer service professional
Client relations in a contact centre
Dealing with customer problems and handling dissatisfied customers
Building effective customer relationships
Qualification
Certificate of Completion of SACOB Customer Service & Call Centre Management
A hard copy certificate is available on request ,at a courier fee of R150.
Designation
This Course can qualify you for a promotion in the office administration field.
Requirements
Open access, no requirements
Duration
10 weeks
Packages
SACOB Online Classroom
Assessment
2 Timed Quizzes
1 Written Assignment
What's next
You are now eligible to further your studies with more short courses or take it a level up and go for a professional body certification to build onto these vital skills.
Related products
-
ICB Entrepreneurship 3
This course forms part of the Advanced Level in the ICB Entrepreneurship Programme. It builds on the knowledge gained in Entrepreneurship 1 and Entrepreneurship 2 in your Foundation and Intermediate Level. As this is a new course offered by the ICB, enrollments and a detailed outline will be available in early 2016.... more
Entrepreneurship
Institute of Certified Bookkeepers (ICB)ICB Entrepreneurship 3
-
ICB Entrepreneurship 1
This course forms part of the Foundation Level in the ICB Entrepreneurship Programme. It will give you a good grounding and understanding of what it take to run your own business. As this is a new course offered by the ICB, enrollments and a detailed outline will be available in early 2016.
Entrepreneurship Institute of Certified Bookkeepers (ICB)ICB Entrepreneurship 1
-
ICB Financial Reporting and Regulatory Frameworks and Research Theory and Practice
This subject combines both Financial Reporting and Regulatory Frameworks and Research Theory and Practice. Nearly 100 countries use or coordinate International Financial Reporting Standards (IFRS), which are issued by the International Accounting Standards Board (IASB). These countries or groups of countries include the European Union, Australia, and South Africa. While some countries require all companies to adhere to IFRS, others merely allow it or try to coordinate their own country’s standards to be similar. The purpose of this subject is to set out the principles and conceptual issues of IFRS, including their use in group statements. IFRS signifies a new era of financial reporting that will eventually touch thousands of companies across the globe. The broader a company’s international activities, the greater the effect of IFRS.... more
Bookkeeping / Accounting
Institute of Certified Bookkeepers (ICB)ICB Financial Reporting and Regulatory Frameworks and Research Theory and Practice