SACOB Customer Service & Call Centre Management

Modern organisations operate in a highly competitive global market. To remain economically viable they need to offer exceptional service. The aim of this course is to provide both individuals and businesses with practical guidance on how to build long-lasting relationships with new customers and how to maintain and improve on current customer relationships.

SACOB Short Courses are not accredited and are intended to offer you knowledge and skills in a particular field and is a non-credit bearing short course.

This study option includes:

Customer Service & Call Centre Management

SACOB Hardcopy Certificate

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Description

Modern organisations operate in a highly competitive global market. To remain economically viable they need to offer exceptional service. The aim of this course is to provide both individuals and businesses with practical guidance on how to build long-lasting relationships with new customers and how to maintain and improve on current customer relationships.

 

Accreditation

This is a SACOB Short Learning Programme or Short Course.

Overview

Key principles of customer service
Factors affecting customer service
The importance of effective communication skills in customer service
The customer service professional
Client relations in a contact centre
Dealing with customer problems and handling dissatisfied customers
Building effective customer relationships

Qualification

Certificate of Completion of a SACOB Customer Service & Call Centre Management Short Course.

Designation

This Short Course can qualify you for an advantage in studying in the field of Administration, and can make you eligible to take on more senior responsibilities in your current position.

Requirements

This course is suited for anyone who is wanting to gain knowledge and understanding within the field. There are no specific entrance requirements.

Duration

10 weeks

Packages

SACOB Online Classroom.
The course is completed online with physical textbooks being couriered to your door to allow for both online and offline studies.

Assessment

Self-assessment quizzes
Timed Quiz 1
Written assignment
Timed Quiz 2

What's next

You are now eligible to further your studies with more short courses or take it a level up and go for a professional body certification to build onto these vital skills.

Check them out here

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