SACOB Customer Service & Call Centre Management Outline

Modern organisations operate in a highly competitive global market. To remain economically viable they need to offer exceptional service. The aim of this course is to provide both individuals and businesses with practical guidance on how to build long-lasting relationships with new customers and how to maintain and improve on current customer relationships.

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Description

Modern organisations operate in a highly competitive global market. To remain economically viable they need to offer exceptional service. The aim of this course is to provide both individuals and businesses with practical guidance on how to build long-lasting relationships with new customers and how to maintain and improve on current customer relationships.

Accreditation

This is a SACOB Short Learning Programme or Short Course.

Overview

Key principles of customer service
Factors affecting customer service
The importance of effective communication skills in customer service
The customer service professional
Client relations in a contact centre
Dealing with customer problems and handling dissatisfied customers
Building effective customer relationships

Qualification

Certificate of Completion of SACOB Customer Service & Call Centre Management

A hard copy certificate is available on request ,at a courier fee of R150.

Designation

This Course can qualify you for a promotion in the office administration field.

Requirements

Open access, no requirements

Duration

10 weeks

Packages

SACOB Online Classroom

Assessment

2 Timed Quizzes
1 Written Assignment

What's next

You are now eligible to further your studies with more short courses or take it a level up and go for a professional body certification to build onto these vital skills.