SACOB Short Course on Customer Service & Call Centre Management

thumb

Description

Modern organisations operate in a highly competitive global market. To remain economically viable they need to offer exceptional service. The aim of this course is to provide both individuals and businesses with practical guidance on how to build long-lasting relationships with new customers and how to maintain and improve on current customer relationships.

Accreditation

This is a SACOB Short Learning Programme or Short Course. 

Entrance Requirements

This course is suited for anyone who is wanting to gain knowledge and understanding within the field of Customer Service and Call Centre Management. There are no specific entrance requirements.

Duration

This short course runs over ten weeks

Starting Dates:

12 February 2018
12 March 2018
16 April 2018
14 May 2018
11 June 2018

16 July 2018
13 August 2018
10 September 2018
15 October 2018
12 November 2018

Outline

•  Key principles of customer service
•  Factors affecting customer service
•  The importance of effective communication skills in customer service
•  The customer service professional
•  Client relations in a contact centre
•  Dealing with customer problems and handling dissatisfied customers
•  Building effective customer relationships

Assessment

AssessmentsSelf-assessment quizzesTimed Quiz 1Written assignmentTimed Quiz 2
Weighting 0% 30% 40% 30%
Duration n/a 60 minutes n/a 60 minutes
Total marks n/a 20 questions
20 marks
60 marks 20 questions
20 marks

Award

On successful completion of this short course you will receive a digital SACOB Certificate. A hard copy certificate is available on request, however, a courier fee of R150 is payable.

Fees






What do you want to Study?

Let us assist you with your future.

View Our Courses

Contact Course Advisor

   * required field

After a successful enquiry an email will be sent to you, if you have not received it remember to check your spam folder.



What our students love about us

Christine

thumb

Vanderbijlpark


SACOB really made it very easy for me! I am a mother of 2 young children and I have a full-time job. So finding time to study towards ICB National Diploma in Financial Accounting is very limited, but everyone at SACOB has always been very understanding and supportive! I am very glad I found them and do not regret studying with SACOB for a moment!!! Thank you all!... read more

Contact Us

Email: info@sacob.com
Phone: 086 10 SACOB
Fax: +2786 519 0162

88 Belvedere Road
Claremont
Cape Town
7708

Get our newsletter


site by GenSix Digital

Call me Back »