This subject covers areas in the management of customer service operations, managing the resolution of customers? queries and complaints, analysing the effectiveness of customer service in hospitality or tourism and understanding the use of quality systems in the tourism and hospitality industry.
Description
This subject covers areas in the management of customer service operations, managing the resolution of customers? queries and complaints, analysing the effectiveness of customer service in hospitality or tourism and understanding the use of quality systems in the tourism and hospitality industry.
Accreditation
CTH Programme in Tourism and Hospitality
Overview
CTH Customer Service Management in Tourism & Hospitality
Qualification
This subject forms part of the CTH Programme in Tourism and Hospitality, on completion of all 7 Level 4 subjects you shall receive a CTH Level 4 Diploma in Tourism Management (UK based qualification) or CTH Level 4 Diploma in Hospitality Management (UK based qualification) depending on which route you took.
Requirements
You must be at least 17 years old and must have passed Grade 11 or your GCSEs.
If you have not passed Grade 11 / GCSEs, but are over the age of 21, you may still be considered.
Successfully completed the CTH Level 3 Diploma in Tourism and Hospitality, or have been granted exemptions for it.
You must be able to speak, read and write English.
Duration
This subject can be completed in 3 months.
Packages
Home Study
The Home Study Package offers:
Learner CD
Study guides
Additional Reading
Session Slides
Study Maps & Plans
Session Tests
Revision Cards
Lecturer Support - via Email, Phone and access to the Student Question & Answer Platform
Online Classroom
The Full Online Classroom Package builds on the Home Study Package and provides you with the digital resources that may be available for your course as well as giving you access to the SACOB Online Classroom. The Online Classroom Package offers:
Online Study Guidance
Assessment Guidance
Online Study Materials
Practice Quizzes
Videos
SACOB Student Forums
Online Assessment Submissions
Assessment
You will be required to complete a final assignment.
What's next
You can continue your studies with SACOB and CTH and complete more subjects that make up this qualification.
Related products
-
ICB Business and Office Administration 3
This subject forms part of the Advanced level in the ICB Office Administration Programme. Good office managers need three attributes in particular. They must be well organised, be good communicators and have a particularly large dose of common sense. The role not only needs someone who has authority and is respected, but also the knack of persuasion for all those trifling little things that need doing but tend not to get done. In addition, a basic knowledge of accounts or budgets is an advantage as usually the role involves monitoring or authorising expenditure and invoices and keeping basic office expenses as low as possible.... more
Administration
Institute of Certified Bookkeepers (ICB)ICB Business and Office Administration 3
-
ICB Computerised Bookkeeping
This course forms part of the Foundation Level of both the ICB Financial Accounting and the ICB Public Sector Accounting programmes. It introduces students to the computer, windows, email and internet as well as a study of Microsoft Office as an accounting tool. Being able to keep the books of a business on a computerised accounting software package is essential for any bookkeeper. The course also includes an in depth study of dedicated computerised accounting using industry leading software packages.... more
Bookkeeping / Accounting
Institute of Certified Bookkeepers (ICB)
ICB Computerised Bookkeeping
-
ICB Entrepreneurship 1
This course forms part of the Foundation Level in the ICB Entrepreneurship Programme. It will give you a good grounding and understanding of what it take to run your own business.
Entrepreneurship
Institute of Certified Bookkeepers (ICB)ICB Entrepreneurship 1
