This subject covers areas in the management of customer service operations, managing the resolution of customers? queries and complaints, analysing the effectiveness of customer service in hospitality or tourism and understanding the use of quality systems in the tourism and hospitality industry.
Description
This subject covers areas in the management of customer service operations, managing the resolution of customers? queries and complaints, analysing the effectiveness of customer service in hospitality or tourism and understanding the use of quality systems in the tourism and hospitality industry.
Accreditation
CTH Programme in Tourism and Hospitality
Overview
CTH Customer Service Management in Tourism & Hospitality
Qualification
This subject forms part of the CTH Programme in Tourism and Hospitality, on completion of all 7 Level 4 subjects you shall receive a CTH Level 4 Diploma in Tourism Management (UK based qualification) or CTH Level 4 Diploma in Hospitality Management (UK based qualification) depending on which route you took.
Requirements
You must be at least 17 years old and must have passed Grade 11 or your GCSEs.
If you have not passed Grade 11 / GCSEs, but are over the age of 21, you may still be considered.
Successfully completed the CTH Level 3 Diploma in Tourism and Hospitality, or have been granted exemptions for it.
You must be able to speak, read and write English.
Duration
This subject can be completed in 3 months.
Packages
This course is available via the Online Standard package. This package includes the following:
Online Standard:
- Textbooks
- Introduction Video
- Exam Info
- Q & A Platform
- Concept Videos
- Forums
- Exam Timetable
- Study Schedule
- A Mock Exam & Solutions
- Two Online Sessions with your Lecture
Assessment
You will be required to complete a final assignment.
What's next
You can continue your studies with SACOB and CTH and complete more subjects that make up this qualification.
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