This subject covers areas in the management of customer service operations, managing the resolution of customers? queries and complaints, analysing the effectiveness of customer service in hospitality or tourism and understanding the use of quality systems in the tourism and hospitality industry.
Description
This subject covers areas in the management of customer service operations, managing the resolution of customers? queries and complaints, analysing the effectiveness of customer service in hospitality or tourism and understanding the use of quality systems in the tourism and hospitality industry.
Accreditation
CTH Programme in Tourism and Hospitality
Overview
CTH Customer Service Management in Tourism & Hospitality
Qualification
This subject forms part of the CTH Programme in Tourism and Hospitality, on completion of all 7 Level 4 subjects you shall receive a CTH Level 4 Diploma in Tourism Management (UK based qualification) or CTH Level 4 Diploma in Hospitality Management (UK based qualification) depending on which route you took.
Requirements
You must be at least 17 years old and must have passed Grade 11 or your GCSEs.
If you have not passed Grade 11 / GCSEs, but are over the age of 21, you may still be considered.
Successfully completed the CTH Level 3 Diploma in Tourism and Hospitality, or have been granted exemptions for it.
You must be able to speak, read and write English.
Duration
This subject can be completed in 3 months.
Packages
Home Study
The Home Study Package offers:
Learner CD
Study guides
Additional Reading
Session Slides
Study Maps & Plans
Session Tests
Revision Cards
Lecturer Support - via Email, Phone and access to the Student Question & Answer Platform
Online Classroom
The Full Online Classroom Package builds on the Home Study Package and provides you with the digital resources that may be available for your course as well as giving you access to the SACOB Online Classroom. The Online Classroom Package offers:
Online Study Guidance
Assessment Guidance
Online Study Materials
Practice Quizzes
Videos
SACOB Student Forums
Online Assessment Submissions
Assessment
You will be required to complete a final assignment.
What's next
You can continue your studies with SACOB and CTH and complete more subjects that make up this qualification.
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