ICB Business and Office Administration 1

This subject forms part of the in the ICB Office Administration Programme. It covers various functions of the secretary and receptionist including telephone, mail, correspondence, records and security competencies. The Administrator is central to the effective functioning of any office. This role can sometimes be specialised depending on the type of office environment, but despite this specialisation there are general administrative functions common to all offices.

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Description

This subject forms part of the in the ICB Office Administration Programme. It covers various functions of the secretary and receptionist including telephone, mail, correspondence, records and security competencies. The Administrator is central to the effective functioning of any office. This role can sometimes be specialised depending on the type of office environment, but despite this specialisation there are general administrative functions common to all offices.

Accreditation

Institute of Certified Bookkeepers as a Quality Assurance Partner of the QCTO.

Overview

• The role and function of the secretary
• Creating evidence and maintaining confidentiality
• Handling mail
• The role of the receptionist
• Record management systems
• Written communication for business
• Security measures in a range of situations

Qualification

NQF L5 (SAQA ID 23618) - National Certificate: Office Administration

Designation

Junior Office Administrator
Receptionist
Office Assistant
Public Relations Officer
Marketing Administrator

Requirements

Grade 12 (Std 10) or equivalent

You must be at least 16 years of age

No prior accounting knowledge needed.

Duration

This course can be completed in 3 months.

Packages

Home Study

The Home Study Package offers:

• Textbooks
• Study guides
• Workbooks - Not for all subjects
• Lecturer Support - via Email, Phone and access to the Student Question & Answer Platform

Online Classroom

The Full Online Classroom Package builds on the Home Study Package and provides you with the digital resources that may be available for your course as well as giving you access to the SACOB Online Classroom. The Online Classroom Package offers:

• Video Kit
• Study maps
• Study plans
• Lecturer/Concept videos
• Quizzes
• Assessment downloads and uploads
• SACOB Student Forum

Assessment

Portfolio of Evidence, including assignments and tests.

Final ICB Exam

What's next

You can continue your studies with SACOB and ICB and complete more subjects that make up this qualification.