IBS Introduction to Office Administration



This is the fifth course in the IBS Professional Programme in Business Administration. This course is a practical course for prospective management assistants, secretaries and office administrators. A solid foundation in the administrative principles that underlie the world of business is paramount for all such individuals seeking to make a difference to their own and others’ working environment. Working effectively with others is a skill that needs to be practiced. Hence, the theoretical foundation in this course needs to be put into practice before it can truly become embedded in the character of the individual. To be a good management assistant is hard work, but extremely rewarding – especially when met with the appreciation of a senior. The management assistant is often regarded as the ‘face of the enterprise’ and is an extremely important position within the organogram of the typical business.


The Institute of Business studies (IBS) under the scope of the Global Institute of Chartered Secretaries and Administrators (ICSA)

Entrance requirement

Grade 10 with English and Mathematics/Mathematical Literacy/Accounting; or equivalent qualification


This course can be completed in 3 months.


• Office equipment  

• Creating evidence and maintaining confidentiality  

• Filing systems  

• Reception duties  

• Dealing with customer queries  


You will be required to complete a summative assessment (final exam) at the end of your course. 


This course is a part of a national qualification. At the end of this course you will be awarded a certificate of completion.


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